Privacy Policy Agreement

Advance Cooling & Heating Systems, Inc.

Privacy Policy

Effective Date: September 22, 2025

Advance Cooling & Heating Systems, Inc. ("Company," "we," "our," or "us") operates the website located at advancechs.com (the “Website”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our Website or use our services.

By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you:

- Submit a contact form

- Request service

- Schedule an appointment

- Call, email, or text us

- Opt in to receive SMS communications

We may collect:

Name

- Phone number

- Email address

- Service address

- Company name (if applicable)

- Appointment details

- Message content

- Any other information you voluntarily provide

B. Automatically Collected Information

When you visit our Website, we may collect:

- IP address

- Browser type

- Device type

- Date and time of visit

- Pages visited

- Referring/exit pages

This information is used for analytics and website improvement.

2. How We Use Your Information

We use collected information to:

- Schedule and manage service appointments

- Send appointment confirmations and reminders

- Provide service updates and technician notifications

- Respond to inquiries

- Provide customer support

- Send promotional offers (if you opt in)

- Improve our Website and services

- Prevent fraud and enhance security

3. SMS TEXT MESSAGING & A2P COMPLIANCE

If you provide your mobile phone number and opt in to receive SMS communications, you may receive:

- Appointment confirmations

- Appointment reminders

- Service-related updates

- Account notifications

- Follow-up communications

- Promotional messages (only if you explicitly opt in)

Message Frequency

Message frequency may vary depending on your service interactions.

Message & Data Rates

Message and data rates may apply according to your mobile carrier plan.

Opt-Out

You may opt out at any time by replying: STOP

After you send STOP, you will receive confirmation and no further SMS messages will be sent unless you re-enroll.

Help

Reply HELP for assistance or contact us at:
📞 (561) 249-1431
📧 [email protected]

4. IMPORTANT: Mobile Information Sharing Policy

We respect your privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and providers of text messaging services strictly for the purpose of delivering SMS communications.

We do not sell, rent, or trade your personal information.

5. How We Share Information

We may share information only in the following limited circumstances:

With service providers who help us operate our business (e.g., scheduling software, SMS providers)

To comply with legal obligations

To protect our rights and safety

We do NOT sell personal data.
We do NOT share SMS consent data with third parties for marketing.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no system is completely secure.

7. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

- Improve Website performance

- Analyze traffic

- Enhance user experience

You may disable cookies through your browser settings.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

- Access personal data we hold about you